Door Supervisor Training

Door supervisors judge the suitability of people entering licensed premises. They also maintain order and are responsible for the well being of customers on the premises. In larger venues, they may be responsible for queue management to ensure safety and prevent queue jumping, as well as having responsibility for carrying out body searches.

Door supervisors work closely with the police, first aiders and management to play a positive and proactive role in defusing tensions and preventing hostile situations from arising.

Working hours depend on the opening hours of the venue. They are normally required to work evenings and weekends. Conditions can be difficult, working outside in all weather conditions and working inside in noisy and hot environments. The work also involves standing for long periods of time.

4 day course

This 4 day door supervisor course leads to a qualification accepted by the Security Industry Authority for licensing. The course is held throughout the UK.

Course content

This course is studied across two units.

The first module aims to introduce Door Supervisors to the leisure and security industries.

The second module introduces Door Supervisors to conflict management to ensure door supervisors have the appropriate communication skills and knowledge of conflict management.

Unit 1 - Roles and Responsibilities of Door Supervisors

  • Introduction to the role of the door supervisor.
  • Code of conduct.
  • Legal constraints.
  • Drugs.
  • Crime prevention.
  • Equal opportunities.
  • Health and Safety.
  • Emergency procedures including First Aid.

By the end of this session trainess will be able to:

  • Define the role of the Door Supervisor.
  • Identify the qualities of a door supervisor.
  • Identify the key authorities in the Leisure and Security industries.
  • State the main objectives of the Door Supervisors under the Private Security Industry Act.

Unit 2 - Conflict Management for Door Supervisors

  • Introduction to communication and conflict management.
  • Self awareness.
  • Avoiding conflict.
  • Effective communication and customer services skills.
  • Recognising and defusing conflict.
  • Maintaining space.
  • Defusing high risk conflict.
  • Resolving conflict.
  • Learning from conflict.

Certification gained

Level 2 National Certificate in Door Supervision and Conflict Management.

This qualification is approved by the Security Industry Authority and will allow successful candidates to apply for their SIA licence.

Skills

  • Physically fit.
  • Quick thinking.
  • Good customer service skills.
  • Knowledge of health and safety.
  • Knowledge of licensing laws.
  • Remain calm in stressful situations.

Licensing

The Private Security Industry Act 2001 introduced a licensing scheme for the security industry. It is now illegal to work in Security Guarding without a licence issued by the Security Industry Authority.

Before applying for an SIA licence you must hold both of the following qualifications:

  • Level 1 National Certificate for Door Supervisors.
  • Level 2 National Certificate for Door Supervisors.

A criminal records check will also be carried out on anyone applying for a licence.